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Xpressions Hair Salon Store Refund & Return Policy

At Xpressions Hair Salon Store, we are committed to providing you with high-quality hair products and a positive shopping experience. Your satisfaction is important to us. Please review our policy carefully to understand your options for returns and refunds.

1. General Return Conditions & California Civil Code § 1723 Compliance

As a retail seller in California, we comply with California Civil Code § 1723. This means that if we have a policy of not giving full cash or credit refunds, or not allowing equal exchanges for at least seven (7) days following purchase, we are required to conspicuously display this policy.

Our standard return policy is as follows:

• Time Limit: You may return eligible products within 15 days of your purchase date.

• Proof of Purchase: All returns must be accompanied by the original receipt or proof of purchase (e.g., order confirmation email, packing slip).

• Condition of Product:

  • Unopened/Unused Products: For a full refund, products must be returned in their original, unopened, and unused condition, with all original packaging intact.

  • Opened/Used Products (Non-Defective): Due to the personal nature and hygiene considerations of hair care products, we generally do not accept returns on opened or used products for reasons of "change of mind" or "dislike." This is to ensure the safety and hygiene of all our customers.

• Original Form of Payment: Refunds for eligible returns will be issued to the original form of payment used for the purchase. Please allow [e.g., 5-10] business days for the refund to appear on your statement after processing.

• Exchanges: If you wish to exchange an eligible product for a different item of equal value, please follow the return process and place a new order.

2. Defective, Damaged, or Incorrect Products

Your satisfaction and product quality are paramount. If you receive a product that is defective, damaged during shipping, or incorrect (not what you ordered), we will gladly provide a full refund or exchange.

• Notification: Please notify us within [ 7] days of receiving the defective, damaged, or incorrect product. You can contact our Customer Service team at our Contact Form on our Website:  [https://www.xpressionshairsalon.net/ or Phone: (619) 702-8823 Customer Service Phone.

• Evidence: We may request photos or other evidence of the defect or damage to help us process your request efficiently.

• Return Shipping: We will provide a pre-paid return label for defective, damaged, or incorrect items.

• Implied Warranty of Merchantability: Under California law, products come with an "implied warranty of merchantability," meaning they must be fit for their ordinary purpose and free of significant defects. If a product fails to meet this standard, you may be entitled to a refund or replacement, regardless of our standard return policy.

3. Non-Returnable Items

The following items are generally not eligible for return or refund, unless defective or damaged upon receipt:

• Opened or used hair products (unless proven defective).

• Products marked "Final Sale," "As Is," or "No Returns."

• Gift cards.

• Free promotional items or samples.

4. How to Initiate a Return

To initiate a return, please follow these steps:

For Online Purchases:

• Contact our Customer Service team at our Contact Form on our Website: [https://www.xpressionshairsalon.net/ or Phone: (619) 702-8823 Customer Service Phone. to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be accepted.

• Pack the eligible product(s) securely in the original packaging, if possible, along with the original receipt or proof of purchase.

• Clearly write the RMA number on the outside of the package.

• Ship the package to: Nora's Boutique(Xpressions Hair Salon) 2475 Broadway, San Diego, CA 92102 [For defective/damaged items, we will provide a pre-paid shipping label.]

For In-Store Purchases (if applicable):

• Bring the eligible product(s) and your original receipt to our store location.

• Our staff will assist you with the return process.

5. Shipping Costs for Returns

• Customer Responsibility: For returns due to "change of mind" or non-defective reasons (if accepted per policy), the customer is responsible for all return shipping costs.

• Company Responsibility: We will cover the return shipping costs for defective, damaged, or incorrect items.

6. Monitoring Returns

We reserve the right to monitor return activity and may refuse returns that, in our sole discretion, appear to be fraudulent, abusive, or do not meet our return policy requirements. This includes instances where items were resent at no cost as a good faith gesture following a report of non-receipt.

7. Contact Us

If you have any questions about our refund and return policy, please contact our Customer Service team:

• Phone: (619) 702-8823

• Business Hours: M-Sat: 10am-4pm

All items will be shipped within 3-7 business days. Purchases with a value of over $25 US Dollars will include free shipping. Shipping fees for regular delivery or expedited delivery will be determined at the time of checkout. Prices may vary depending on package size and location to be delivered.